When you go beyond an agreed limit, or make a late payment, your bank or credit card provider charges you a penalty, typically $35-50. The true cost to the bank is probably only a few cents! Not only are these charges excessive and unfair, they are also legally unenforceable. That means you can recover your money. Consumers in the UK have successfully recovered hundreds of millions of pounds from financial institutions. Why are Australian banks still getting away with ripping off their customers?